Our responsibilities also include assisting with and processing all complaints, reports, discrepancies and recommendations that you, as a user of our services, deem to be appropriate and necessary to bring to our attention. To this end, we have made tickets available that you will find on this website, which you can use to provide us with the information we need to process it accordingly.
We would like to use this space to list the rights and responsibilities that you have as a user.
Rights of users:
- To be assisted in a respectful, friendly and effective manner by ICT staff who are appropriately identified with an ID card that accredits them as staff members.
- To request information about the progress of the procedure or service requested.
- To exercise the right to file a petition with the ICT’s Office of the Comptroller to file your complaints or reports regarding the quality of services or the treatment received, and for your confidentiality to be respected.
Responsibilities of users:
- To engage respectfully with ICT staff.
- To fulfill the requirements needed for your procedure in an accurate and timely manner.
- To report any inappropriate action or poor service received from ICT employees to the Office of the Comptroller.
At the Office of the Comptroller, it is our pleasure to serve you. You can send your opinions to us by e-mail at the following address:
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